A modern member banking app for a community credit union
A rebuilt iOS and Android app with biometric login, instant transfers and card controls on top of the existing core banking system.
The challenge
The credit union's previous app was slow, crashed on newer phones and was rated poorly in both stores. Members called the branch for tasks the app should have handled, and younger members were moving to digital-first banks.
Our approach
We audited support tickets and store reviews to find the top frustrations, then designed around the five tasks members perform most. A secure middleware layer let us work with the existing core banking system without replacing it.
The solution
A cross-platform app with biometric sign-in, account overview, instant transfers, mobile check deposit, card lock and travel notices, and real-time alerts. A staged rollout to member cohorts allowed us to monitor stability before full release.
Results measured by the client in the months following launch. Client identity withheld under NDA.