Refund Policy

1. Overview

Because our services are custom professional work, refunds depend on the stage of the engagement. The specific terms in your Project Agreement take precedence over this policy.

2. Discovery Sprints

A Discovery Sprint may be cancelled for a full refund if cancelled before the kickoff session. Once the sprint has started, fees are non-refundable, and all work produced up to the cancellation date is delivered to you.

3. Fixed-scope projects

Deposits secure team capacity and are refundable in full if the project is cancelled at least five business days before the scheduled start date. After work begins, milestone payments cover completed work and are non-refundable; if a project is cancelled mid-phase, any prepaid amount exceeding the value of work performed is refunded.

4. Dedicated teams and Care plans

Monthly services are billed in advance and may be cancelled with 30 days' written notice. Unused improvement hours do not carry over and are not refundable, except where required by law.

5. Quality guarantee

If delivered work does not meet the acceptance criteria agreed in your Project Agreement, we will correct it at no additional cost. Defects reported within 30 days of acceptance are fixed free of charge.

6. Payment errors

If you were charged in error — for example a duplicate payment or an incorrect amount — contact us within 60 days and we will refund the erroneous amount to the original payment method within 10 business days of confirmation.

7. How to request a refund

Email contact@codecraftnm.com with your invoice number, the payment date and the reason for your request. We respond within two business days. Approved refunds are returned to the original payment method.